FWD Performance Feedback Thread

[turbovanman]

Ordered an SV and elbow for a TIII turbo Nov16th, called last week to see what was up, still hadn't shipped it, they made a mistake and didn't have any. Hmmmm, no phone call to say that, unlike TU who kept me notified. Anyhow, so next Tuesday he said, that would be Dec 7th. So I call yesterday morning, still not shipped. I asked if they could send it overnight at there expense for screwing up, he said he would call back, no calls yet.

Same thing for FWD performance, called them also around Nov 16th, still haven't heard back. ARggggggggggggggggggggggggggg

[Craig]

What I don't understand at all ... Is how these "vendors" can be so busy in such a small aftermarket community that they can't find time to return an email or a phone call?

I've never dealt with either FM or FWDP, and I can assure you I likely never will based on the regular posts here on TD.com about their lackadaisical customer service. Communication is key, if you suck at communicating with your customers, you'll wind up sucking at having customers ... guaranteed.

Imagine for a moment if you will: They sent you a part COD and you never phoned, emailed them or sent them the cash part of it? Oh the horror!

Later,
Craig

I have had nothing but good experiences from both. Ordered some parts for my rebuild from FM, had them in 2 days. Last week I emailed cindy about a .63 turbine, she not only emailed back the same day she gave me a call to confirm I got the email and follow-up. Now thats service.

[D-Cal]

I bought my 3" SS exhaust from FM. It got lost in shipping somehow, took months to get here. They finally figure out where it is... and what happened. Why was it lost? They taped the address sheet to the box with a couple pieces of scotch tape or something and it fell off in the couriers truck when he picked it up at their place. For as much as that cost, you'd think they could at least label the box properly?

Mike even tried to use me as an example of an unreasonable customer when people were complaining on the SDML about their shipping practices, like the shipping delay couldn't possibly be controlled by FM. I replied with the real reason it got lost, funny he didn't comment again.

I'll never deal with FM again. Ever.

[turbovanman]

Quote:

Originally Posted by 1fast1 I have had nothing but good experiences from both. Ordered some parts for my rebuild from FM, had them in 2 days. Last week I emailed cindy about a .63 turbine, she not only emailed back the same day she gave me a call to confirm I got the email and follow-up. Now thats service.

Maybe so but not the case with me and apparantly lots of others. Still waiting for both phone calls. After these parts are bought, they probably lost another customer!

[moparzrule]

Maybe FWD treats me well because I spent over a grand in the last 6 months with them. I'd give FWD another chance. I was quite hesitant to order from FM because of their record in the past but maybe I just got lucky I dunno.

[turbovanman]

Quote:

Originally Posted by moparzrule Maybe FWD treats me well because I spent over a grand in the last 6 months with them. I'd give FWD another chance. I was quite hesitant to order from FM because of their record in the past but maybe I just got lucky I dunno.

Its not the point, I want to buy but can't cause she hasn't called BACK!

I refuse to call her again, and theres some responeses on threads shes posted and no answer on those either. Sorry, I have my own business and I know what happens if you don't back, the customer finds someone else!

Chris called me back everytime and emailed me and PM'd me, not bad for a 2 man shop, I think its just him and Mr Boost!

[moparzrule]

Hey man you got your reasons. I guess it's one of those ''You never know how you will react until it happens to you'' huh? Good luck with getting your parts.

[turbovanman]

Quote:

Originally Posted by moparzrule Hey man you got your reasons. I guess it's one of those ''You never know how you will react until it happens to you'' huh? Good luck with getting your parts.

Thanks!


I'll just use TU and I guess the others if I really really have too, life or death, lol! One day my parts from FM will show up, I hope,

[moparzrule]

TU has been good to me too, no complaints from me on any vendor!

[Turbo Charger]

Its sad that they run their business like that. They have the best parts selection. Personally I'd rather deal with Gary D than any of them. Too bad. Haven't dealt with TU, but if they have what I need they will be my 1st choice.

[Mopar_Nutz]

I can't say too much since I haven't dealt with FWD performance first hand. But I personally know about 5 Canadians who have dealt with them, and every single one of them have had problems with them. Mostly due to packages not getting shipped when they should, and at least 2 of them taking months to even get shipped, let alone arrive. One took over 6 months.....

In fairness, I do know ONE guy who had no problems at all

[JayLo]

I've had pretty good luck with Cindy at FWDPerformance. There has been a time when I ordered a part that ended up being on backorder and took a couple of weeks longer to get, but most of my orders were shipped quickly.

Getting a hold of her is pretty hit/miss though. She must lead a very busy life/business. However, everytime I've gotten a human to answer I've been well taken care of.

Just my $0.02.

[glhsrick]

Quote:

Originally Posted by turbovanman Ordered an SV and elbow for a TIII turbo Nov16th, called last week to see what was up, still hadn't shipped it, they made a mistake and didn't have any. Hmmmm, no phone call to say that, unlike TU who kept me notified. Anyhow, so next Tuesday he said, that would be Dec 7th. So I call yesterday morning, still not shipped. I asked if they could send it overnight at there expense for screwing up, he said he would call back, no calls yet. Same thing for FWD performance, called them also around Nov 16th, still haven't heard back. ARggggggggggggggggggggggggggg

i had a very similiar experience with forward motion twice, they never return phone calls , but have had good transactions w/ fwd-p & gary d.
-rick

[Subliminal]

Simon,

Quit being a dick and call Cindy again. If you get her on the phone, she'll help you out.

You've got two choices: Pride or Parts.

Pride ain't gunna get your mini running the way you want it.

;)